In this issue, we’ll take a look at how product experiences degrade over time, the desperate need to revive creativity in the UX community, and how designers can think in terms of systems to create successful product experiences. Plus, an amazing book that will help you think about a customer’s journey through your future product experience.
👉 The Top Three
Experience Rot by Jared Spool
Modern UX Design is Killing Creativity by Michael Buckley
Tools for Systems Thinkers: The 6 Fundamental Concepts of Systems Thinking by Leyla Acaroglu
📚 Looking for a good read?
User Story Mapping: Discover the Whole Story, Build the Right Product
By Jeff Patton
It’s an all-to-common myth in UX and product design that “you can’t break down an experience into small, independently valuable pieces”. This thinking comes from a holistic view that designers need to actively manage. In this book, Jeff Patton lays out an easy-to-understand approach to mapping entire user journeys and how to break them down into deliverable chunks. This book will help any designer (or developer, or product person) develop the ability to see both the whole and the individual parts, then prioritize and build the most valuable pieces together with others.